786gem Privacy Policy — How We Handle Your Personal Data

This Privacy Policy describes how 786gem ("we", "us", "the platform") collects, uses, stores and protects personal information relating to users of the 786gem website at 786gem.pro and the 786gem mobile app for Android and iOS. By registering an account or using the platform in any capacity, you acknowledge that you have read and understood this policy.

786gem is an online gaming and sports betting platform serving Pakistani players. The platform operates with PKR as its currency and supports payments via JazzCash, Easypaisa, Raast and Bank Transfer. The personal data we collect is tied directly to operating these services — verifying accounts, processing PKR transactions, providing customer support, and maintaining a safe gaming environment for adults.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy. If you have questions about how your data is handled that are not answered here, contact 786gem through the support section of your account dashboard.

786gem collects personal data through your account registration, your use of the platform, and your interactions with support. Here is a clear breakdown of the categories of data we collect and why:

786gem does not collect biometric data through the platform itself. Fingerprint and Face ID login in the app is processed entirely by your device's operating system — the biometric data never leaves your device and is not accessible to 786gem.

The personal data 786gem collects is used for specific, legitimate purposes related to operating the platform and serving Pakistani players well. We do not use your data for purposes beyond those listed here without your explicit consent.

• Account operation — your registration details allow you to log in, manage your balance, set deposit limits and access all platform features.
• Payment processing — your JazzCash, Easypaisa, Raast or Bank Transfer details are used solely to process the deposits and withdrawals you initiate. We verify that withdrawal details match your registered account to prevent unauthorised transfers.
• Identity verification — when required, identity documents such as a CNIC are used to confirm you are who you say you are, that you are 18 or above, and that your account is not being used fraudulently.
• Security and fraud prevention — IP addresses, device fingerprints and login patterns are analysed to detect suspicious activity, prevent multiple account creation and protect your account from unauthorised access.
• Platform improvement — aggregated, anonymised usage data helps us understand which games are popular, where the deposit flow can be faster, and what improvements to prioritise in the 786gem app.
• Responsible gaming — usage patterns including session length, deposit frequency and bet sizes may be analysed to identify accounts that may benefit from responsible gaming tools, in line with our commitment to player wellbeing.
• Customer support — when you contact support, your account data and transaction history are accessed by the support agent handling your case. This data is used only to resolve your query.
• Marketing communications — if you have opted in to receive promotional messages, your contact details are used to send bonus offers, reload promotions and PSL betting offers. You can opt out at any time from account settings.

Given that 786gem processes real PKR transactions via JazzCash, Easypaisa, Raast and Bank Transfer, we handle payment-related data with particular care. Here is how that data is managed:

What is stored: 786gem stores the payment method type (e.g., JazzCash) and the account identifier you used (e.g., your mobile number associated with JazzCash), along with the transaction amount and timestamp. This is stored to provide you with a transaction history and to process withdrawals back to the correct account.

What is not stored: 786gem does not store full bank account numbers beyond what is necessary to initiate a transfer, and does not store passwords or PINs for any external payment service. JazzCash and Easypaisa transactions are authenticated on the respective payment provider's platform — 786gem does not process or store the credentials you enter on those platforms.

Third-party processing: When a deposit or withdrawal is processed through JazzCash, Easypaisa or Raast, that transaction passes through the relevant payment provider's systems. Each of those providers operates under their own privacy policies and data handling practices. 786gem is not responsible for how those providers handle data within their own systems.

786gem does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Your data is shared only in the following specific circumstances:

• Payment providers — JazzCash, Easypaisa, Raast and bank partners receive the transaction data necessary to execute your deposit or withdrawal. This sharing is essential to providing the service.
• Game providers — when you play a slot game or fish game, the game provider's systems receive your session data to operate the game. This is typically a session token rather than your full personal details, and is governed by the game provider's own data handling practices.
• Technology service providers — 786gem uses third-party services for hosting infrastructure, fraud detection and platform analytics. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations — if required by a valid legal process, court order or regulatory authority, 786gem may disclose personal data as legally required. We will disclose only the specific data required and no more.
• Fraud investigation — in cases of suspected fraud, money laundering or match-fixing activity, relevant transaction and account data may be shared with financial crime prevention organisations or relevant authorities.

No personal data is transferred to external parties for advertising purposes. 786gem does not use your data to build advertising profiles or share data with social media platforms for targeting purposes.

786gem stores personal data on secure servers. All data at rest is encrypted. All data in transit between your device and our platform uses SSL/TLS encryption — the padlock you see in your browser or app confirms this is active.

Access to personal data within 786gem is restricted on a need-to-know basis. Customer support agents can access your account details and transaction history to resolve your queries. They do not have access to your login password (which is stored in hashed form) or to the full credentials of your payment accounts.

How long we keep your data:

• Active account data is retained for as long as your account remains open.
• Following account closure, personal data is retained for a minimum period required to meet financial record-keeping and compliance obligations — typically five to seven years for transaction records.
• After the required retention period, personal data that is no longer needed for legal or operational purposes is deleted or anonymised.
• If you request deletion of your personal data and there are no outstanding legal hold requirements, 786gem will process the deletion of identifiable personal information from active systems within a reasonable period.

Despite all security measures, no online platform can guarantee absolute security. If you have reason to believe your 786gem account has been compromised, change your password immediately and contact support.

The 786gem app for Android operates under the same data handling principles as the website. The app collects the same account and usage data described in Section 2. In addition, the app may collect the following device-level data:

• Device identifier — used to associate your app session with your account and to detect suspicious login activity from unusual devices.
• Notification token — if you enable push notifications, a notification token is generated by your device and stored to route notifications (such as deposit confirmations, withdrawal updates and match result alerts) to your device. You can disable notifications at any time from your device's notification settings.
• Storage access — the app stores cached game assets in your device's storage to reduce data usage and improve loading speed. These cached files contain game graphics and audio only — no personal data is stored in your device's local storage by the 786gem app.

The app does not access your contacts, location, camera, microphone or any other device sensor unless you explicitly grant that permission for a specific purpose. At present, no such permissions are required by any feature of the 786gem app.

When you access 786gem through a web browser, the platform uses cookies and similar technologies. Cookies are small data files stored on your device. 786gem uses them for the following purposes:

• Session cookies — these keep you logged in during a browsing session. They are deleted when you close your browser.
• Preference cookies — these remember settings such as your preferred game category or language preference so you don't need to select them every visit.
• Security cookies — used to detect and prevent fraudulent sessions and cross-site request forgery attacks.
• Analytics cookies — anonymised data about which pages are visited, how long sessions last, and which features are used. This helps 786gem understand how the platform is being used and where improvements are needed. No personally identifiable data is included in analytics reports.

786gem does not use third-party advertising cookies or tracking cookies that build profiles for external advertisers. You can manage cookie settings through your browser settings. Disabling session cookies will prevent you from staying logged in to 786gem.

As a 786gem player, you have the following rights regarding your personal data. To exercise any of these rights, contact support through the account dashboard:

• Right to access — you can request a summary of the personal data 786gem holds about you, including account details, transaction history and communication records.
• Right to correction — if personal data held on your account is inaccurate (for example, a name spelling error or outdated mobile number), you can request that it be corrected. Some corrections may require identity verification.
• Right to deletion — you can request deletion of your personal data following account closure. 786gem will delete or anonymise personal information from active systems once retention obligations are satisfied. Transaction records required for financial compliance may be retained for the minimum legally required period.
• Right to restrict processing — if you believe data is being used incorrectly, you can request that processing be restricted while the matter is investigated.
• Opt out of marketing — you can withdraw consent for marketing communications at any time through account settings or by contacting support. This does not affect transactional communications such as deposit confirmations or withdrawal notifications.

786gem will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to ensure we are not disclosing or deleting data in response to a request made by someone other than the account holder.

786gem is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an account was registered by a person under 18, the account will be closed immediately and personal data associated with it will be deleted, with any deposits returned where possible.

If you are a parent or guardian and believe a minor has registered on 786gem, please contact support immediately through the account dashboard. We take this seriously and will act on verified reports promptly.

786gem may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data handling practices. When updates are made, the revised policy will be published on this page with an updated "Last updated" date.

If changes are material — meaning they significantly affect how your data is used or your rights as a player — we will notify registered players via email or an in-app notification before the changes take effect. Your continued use of 786gem after the effective date of a policy update constitutes acceptance of the revised terms.

If you have questions about any aspect of this Privacy Policy, please reach out through the support section in your account dashboard. We're here to give you clear, direct answers rather than vague reassurances.